Customer Comments, ML&S Martin Lynch and Sons Ltd

Customer Comments

ML&S Store ¦ Customer Comments

CUSTOMER COMMENTS - Updated September 2010
Welcome to the ML&S comments page. Listed below are just a few comments received about our level of service. We receive dozens each week (many more by post) but these are some of the highlights via email. Archived comments can be found in the sections above.

Mike - M0SAZ

Just to update you on the FT-2000 used with the Alpha Delta DX-CC antenna now I have had a chance to play.What a combination! I used to think that buying a fabricated antenna made of wire was a big ask, but when they are engineered as well as the DX-CC, my opinion changed dramatically. Several S points more on most bands than my 10 metre long endfed vertical, including on some bands it's not resonant on! Tonight the proof of the pudding was in the eating, I worked LU2QC on 15 meters SSB using this amazing antenna and superb radio, getting through a considerable pile up to get my longest distance QSO to-date.

Thanks again for your great service and advice.

73 Mike M0SAZ

Mike - G1HWY
Paid my first visit to the store today..21/8/10 Nice warm welcome and great coffee, Martin! Straight forward to deal with and well worth a visit. Look forward to the next time. Cheers....Mike G1HWY

António Gonçalves
Order received 100%! Thanks for the excellent service! Regards, António Gonçalves

Dave

I've recently ordered my latest lot of bits and pieces from yourself and although I won't get them for a few days yet (they're on back-order, Wouxun stuff) I thought you might like to hear about some good customer service I received. This doesn't mean I normally get bad service from yourselves (other outlets do that very well !), but in this instance nothing was at all forgotten and I thought what happened was worth mentioning.

Unfortunately I can't remember the man's name, but I do remember he said that he normally just deals with the back-orders, does that help I.D. him? When I ordered the kit last week he was very helpful and efficient and quickly found the answers to questions I had about options and prices. Today, when I rang up with a query relating to the rubberduck antenna that comes with the 4m handheld I spoke to the same person again. He said he didn't know the answers and that as you'd just dissapeared for lunch (you have time to eat, must be a perk of being the boss !) he'd find out when you returned and call me back. He did all of this as promised and very promptly. A short while later when he found out that there would be a delay in the rubberducks arriving with you he rang me up to let me know.

It might not sound like much to shout about to some people, and he might not think he did anything special, but the man who "just deals with back orders" did you proud. He answered all questions, got answers when necessary, was prompt and gave me extra information he thought would be useful. A lot of so called sales people don't manage to achieve this ! Please let him know he's made a good impression.

Regards,
Dave

Tony - G8UZJ
EXCELLENT service. Many thanks. Regards. Tony - G8UZJ

Mike - M0SAZ

That Alpha Delta DX-CC? Even in less than ideal installation conditions (some of it is a foor or so from my roof and close to other metal objects), it is resonant on all the bands it claims to be, covering a huge proportion of 80 metres without a tuner. If someone is really tight for space, I thoroughly recommend that antenna - I was making contacts last night - with just one call I was breaking through the other callers.

73 and thanks Martin,

Mike - M0SAZ

Les Hodges - G0EJV
FT-950 arrived OK. today, 10/8/10. Thanks for the TOP CLASS SERVICE. All the best, Les Hodges - G0EJV

Arne - SM2EJB
Folks! I am impressed and amazed...! I ordered my Perseus receiver on Sunday, you shipped it on Monday and I RECEIVED IT on Wednesday in the very north of Sweden! Fantastic! And I had it up and running in 30 minutes. Thanks for en excellent service! 73 de Arne/SM2EJB

Terry Tankard
Terry Tankard here, yet another superb purchase from Martin and the crew. Also many thanks for the 13 pin din plug which was a freebie, the plug was wired just as i needed it, buy from Martin Lynch and sons in confidence As always many thanks to all. Terry

Philip - 9H1PA
Radio arrived a few days ago, all OK 100% . Wonderful radio I just have to learn how to tweek all the functions to get the best out of it. Thanks once again to you and your Staff , might be looking for DMU for it later on. Best 73's Philip 9H1PA

Brian McIntyre - G7KBE
Wouxun dual bander recieved and working well,Amazing quality and well documented.Very pleased thanks. Brian McIntyre - G7KBE

Jean-Luc Comblin - Belgium
Just a quick note to let you know that I just received today the Daiwa SS-330W Switch-Mode Power Supply 5-15VDC 30 Amps. Thank you for perfect package and very fast shipping. Best regards, Jean-Luc Comblin - Belgium

Ron Curtis
received the switch this morning,thanks for all your help and fast service.I will definately use your service again 73s to you all. Regards Ron.

Ronnie MI0DYJ - Northern Ireland
I ordered a Wouxun handie yesterday morning, it arrived this morning in Northern Ireland. Thank you for the great service Ronnie - MI0DYJ

Ray Johnson - GW0BCL
Once again I am impressed and delighted with your service and indeed your staff, my latest order has arrived safely and ahead of time. Go ML&S!! Ray Johnson - GW0BCL

Pat - M0AAC
Martin, so many thanks to you and the lads of your crew they are a credit to you; i am most grateful for your kindness and help over the last few days especially Richard and yourself for all the effort in getting me sorted and back on the air with the new shouting machine now comes the difficult bit learning to use it again thank you i can not offer more praise to all of you cheers Pat de M0AAC

Jim - GM6JUU
many thanks for the fast dispatch of my order, I will enjoy wearing the suprise t-shirt that you kindly included. also , the isotron 80\40 that I purchased a couple of months ago is working well. It does as it says on the box :-) 73's, Jim - GM6JUU

Joe 9H1GT - Malta
I like to thank you for all the help and information and i like to tell you the the set have arrived this evening and it is working ok...so thank you again and i will look forwared to buy from your company... many thanks regards Joe - 9H1GT

Mike - G3OVL
Many thanks for the speed that you were able to get my TS2000 filter problem sorted out by Kenwood. It arrived back at 0920 today. Another good job done by MLS 73 Mike G3OVL

Glenn Charles Grech - Malta
Got the order today. Very happy. Thanks Glenn Charles Grech

Enzo I8BVW - Italy
Alright, today I received the package. Excellent service thanks. 73 de Enzo I8BVW

Mike Willis

Thanks again for repairing my TS2000X. The radio came back to me yesterday and is now working again. You provided an excellent service and it was a remarkable turn around considering I only dropped it off on Tuesday and it was back before lunch on Thursday which includes the time for the delivery.

This level of service is only possible because you have built up an on-site service facility and maintain a team at the shop, other dealers would "return to manufacturer" which could leave customers waiting for weeks.

I have been a customer of yours since the early days in Ealing, I am sure you remember that little shop. I remember regular trips up the A3 from Guildford to visit. Things have moved on for both of us but your standards have never slipped.

Mike

Jeff Williams
Just to say thanks for the excellent service with the Power Supply ordered at lunchtime yesterday. It arrived this morning and is now working in the shack. 73 de Jeff

C P.Haddock - G3UZM
Just a line to express my thanks for the excellent friendly & swift attention I have received from Richard when my FT2000D recently required his attention.Well done. C P.Haddock - G3UZM

Paul Barrey

The MMD17 arrived Friday morning from my favourite kit supplier here in the UK (Martin Lynch & Son) and after getting the dipole up outside on the morning of the next day rec'd 5/9 into Spain.

Well, nothing particularly marvelous about that you might think. Well, let me tell you that was my first HF contact since moving to my current address over 2 years ago! And there's more . . . I am operating from a basement flat with th MMD17 only 10 feet from the ground surrounded by 16 feet concrete walls on all sides with so little room that both ends of the antenna are dropping 4 feet at right-angles due to lack of space. Oh, and the contact was on 20 meters (tunned with my fab Z11 Pro2).

Who say's you can't opearate out of a tin can!:-)

All best,
Paul

Roger - G4OCO
Thank you, the package arrived yesterday and once again first class service from Martin Lynch. Regards Roger - G4OCO

David Atkinson - G0WOU

hi martin received the radio this morning i am absolutely delighted with the quality of the goods and the very speedy service you provide you are always on hand for information and your staff are first class thankyou very much for the commitment you provide too your customers i will be doing buisness once again.....

i would like too tell all customers too shop at martin lynch and son

David Atkinson - G0WOU

Chris Roberts - G0CNG
Just to let you know that my antenna and coax arrived this morning at work in perfect condition. Very many thanks for your very prompt attention to my order. Looking forward to getting it up in the air over the weekend: Thanks again to everyone! Chris Roberts G0CNG Sysop GB7MAX Packet BBS

Terry Tankard

Tuesday 1st June on our way down to Dorset from West Yorkshire i called in your shop !! what a place it is as well SUPERB! Was served by Tony - bought a used FT-817ND, GREAT SERVICE.

Monday 14th June rang your shop spoke to the same gent Tony placed an order for a Perseus SDR again great service from Tony.

Perseus arrived a few minutes ago 24 hrs after ordering it not had chance to try it out yet, again great service. My Thanks to ML&S keep up the great work.

Again thank you.

Terry Tankard! SWL for the last 57 years!!

Jacques - Belgium
Received yesterday. Thanks for your first class service. Best regards, Jacques - Belgium

Kypros Vassiliou
Item received on Friday 28th. Condition was as shipped (perfect) Although I am a bit late but I would like to thank you. It was a pleasure to have business with you. I will consider you in the future and always recommend you. Regards Kypros Vassiliou

Peter - M1DBB
Many thanks for super service and sound advice. Peter

Phillip Loades
Just to say many thanks for excellent service......VX-8 ordered Wednesday afternoon......Delivered Thursday morning.... Once again many thanks. Phillip Loades

Francesco Gatta - Italty
I do thankyou and congratulation for your excellent service! SBS is arrived right now. 3 days only to delivery... fantastic! Best Regards, Francesco Gatta - Italty

Colin - M0XSM
I sent you a Kenwood to Kenwood interface cable on Tuesday to have one end rewired as a Yaesu Rig interface. I had it back today after only two days inclusive of mail to and from you, and tested it today on a QSO to an IOTA Station in Denmark. That's what I call real service. Many thanks to MLS for the fast turnround.! Brgds Colin M0XSM

Jerry Ballard - N4JB
I received the D-88Y3 cable for my Adonis mike today. It works great. Thanks much for your help. Hope to do business again soon. Great company !! Take Care Jerry Ballard - N4JB.

Andrew Banks
Many thanks for the prompt service… the package was safely received this morning so I'll be playing this weekend Andrew

Dick - GU4CHY
The speaker arrived within 24 hours. Thanks for the usual excellent service from Martin Lynch. 73 Dick GU4CHY

Ron - GW3PLB
Greetings from South Wales. Many thanks for the speedy delivery of the 200 pro, it arrived here at 0730 !! Connected it up and it loads up fine on all bands 160/6 mtrs, and had a few contacts on 6 mtrs too. I must say its a fine unit and with all the leads too,it works fine with my FT897d,I must say in closing that your sevice is very good . Regards Ron GW3PLB

David - G0WOU
i am writing too say how pleased iam with your service i ordered a power supply yesterday it arrived today used but immaculate condition very very pleased indeed using on the radio now a very happy person many thanks indeed for the excellent service you provide...david plymouth

Steve - GOEVJ
Hello again Guys,just to confirm safe arrival of Begali Key and Isotron Ant. Key is wonderful and has given me at least 10 WPM extra due to light touch settings and decent aluminium paddles (a late Birthday present from my XYL) !!! Thanks again Steve GOEVJ

Fred Lupton
Many thanks for advice re. Ham Radio de luxe. Up and running! Fred Lupton

David - G3RYP
for the N type to pl259 adaptor which arrived this morning after our telephone conversation yesterday. This is most efficient service and sending an adaptor rather than an N type plug saved me a job of which I'm not very fond. I'll be back..... David G3RYP

Richard Haynes
Just a brief note to say thanks for the way in which you dealt with my faulty Atas 120A. Received the replacement yesterday pluged it in and all works fine. It's an amazing aerial and tunes spot on everywhere installed on my Discovery. Thanks again. Richard Haynes

Barry Smith - G4IAT
Arrived today - Monday 19th. Excellent service! Many thanks Barry

Tom - G8HUH
FT920 received this morning. As usual brilliant service from the team at MLS. Thankyou Tom G8HUH

Eddie Gentles
Cable assembly arrived today - 14th April Many thanks for an EXCELLENT service Regards Eddie Gentles

John - G4OQP
Thanks also for the very quick responses, much appreciated. Best regards, John G4OQP

Glyn - GW0ANA

Hello Martin,
As you said ages ago good staff are hard to find & they all work in the Lynch Mob hi. I can wait for DX-Engineering to remember they owe you product hi.

Yes Icom & you have been superb. I have been up in London on HMS Belfast playing with "Big Boys Radio`s " & sipping a few draughts of Nelsons Blood. The new IC 7000 was delivered & taken in by my XYL.

Again my appreciation to you & your team.

73 Glyn GW0ANA

P/S Now the British, German, Dutch, Belgian & USA Navies know the Lynch customer service.

Chris - GW4VAG
Thank you very much, wonderful service I do appreciate, best regards, Chris GW4VAG

Curtis Wright - AA3JE
I just wanted to write to let you know how YERY pleased I am with the Kent Key you sold me. It works well and never fails to generate compliments in the shack. Curtis Wright - AA3JE

David Smith
Just a message to say that I received the Uniden bearcat base scanner today. Excellent condition and a bargain. Your service and communication was second to none. Thank you. David Smith

Steve - GW4ZVQ
Many thanks for the prompt next day delivery of my my-del sb2000 I have been QRT for somthing like 18 years and have recently taken up the hobby again after mywife bought a Ft817 so I had no idea what PSK 31 was utll last week however with the help of your training video I was up and running within 30 mins of receving the parcel and had my first qso 15 mins later thanks for all your help

Hugh - GI0LGV
Congratulations!!! Ordered Friday afternoon and delivered to N.Ireland on Saturday afternoon. Very pleased.

Kevan - Plymouth
I recently (sunday) ordered a set of palm peg legs for my FT817ND, on arrival home this evening i found them to have been delivered. thankyou for a very prompt service, i was impressed and have told several others of the level of service i received from you. Well done from a very happy customer

Mike - G7LCC
I hope you don't mind an extra email. Felt it apropriate to pass on my thanks for the help and advise of your sales staff. Tony W was able to advise me and stear me during our phone conversation which resulted in me being able to purchase suitable radio equipment. Thank you again for your help and time. Mike. G7LCC

Cyril - G4ABM
MANY THANKS FOR THE SPEED AND EFFICIENCY REGARDING THE TS 870 WHICH ARRIVED SAFELY AT AROUND 1200 HRS TODAY TUES ..... BEST WISHES TO ALL DE G4ABM CYRIL

Brian Rowell - G4IOR
Sir, This morning I made an enquiry with one of your assistance for a Kenwood interface lead and although you no longer stock these, the help that was given to me was first class with a call being made to Kenwood and an answer that it is available in japan. Thank you again, a first class service.

Magnus - SA5BEM
I am very pleased with the gear, doing some QSo´s right now. And i will only buy radiogear from you in the future, very pleased with service and everything.

Richard Baker
Hi Martin, thanks for arranging the FT2K foot - just popped thru my letterbox - What service, - great tnx.

Gordon Foggin - Woodlesford
A very big thank you to your man who with his "deft long distance fingers" sorted me out. I am sorry I did not get his name, but wow what service. Big thanks

Colin Davies - Manchester

May I take this opportunity to single out a member of your staff for simply the best customer service.

Chris has three times gone out of his way to help me when purchasing my equipment and accessories or when struggling with a problem. Based on the service Chris has provided me I can only share the superb service that Martin Lynch & Sons offers me with my friends and colleagues.

I'm not sure if you have a staff appreciation or recognition scheme but please pass on my formal thanks.

Colin Davies - Manchester

Pier Paolo Atzori - Italy
I received the items that I ordered from you: all OK. Goods exactly as described, well packed, fast delivery. Thank you. Best Regards Pier Paolo Atzori - Italy

Dave - Gi4CWZ
Thanks, my Kent twin paddle morse key arrived 9.15 this morning. As usual your service is second to none. A pleasure again to do business with your company. Best regards Dave (Gi4CWZ)

Tony - IK0OZD - Italy
Orazio Today I received the k1 used bought from you, fantastic! Tony - IK0OZD - Italy

Bill
Cable arrived today,many thanks,works brilliantly,thanks for the service, Bill.

Ian - G1RPE
Many thanks once again for a speedy and reliable service, it is much appreciated. Ian - G1RPE

Russ - G0RRL
hi. fast delivery. the programming software arrived safe mid morning. just learning how to drive it. thanks for sending so quickly. Russ - G0RRL

Søren Storgaard - Sweden
Dear Martin and Jennifer Thank you very much for the fast payment as usual, it is a pleasure. Best Regards Søren Storgaard Sweden

John - G8CAU
Once again, My thanks for prompt action with my order, all arrived this morning @ 07:30 !! Thanks Tony 73 John G8CAU

John - G4KLA
Full marks to ML&S. I followed your instructions. Using the Kent beacon (GB3VHF) as a standard, measurements (with the case replaced and screwed down) now show that after an hour of monitoring the TS790 frequency is too low by about 50 Hz. The adjustment is very delicate indeed so this is just perfect. Well done.... Regards...John G4KLA

Jim - GI0DVU
Just a quick note to say I received my CT62 cable and now have computer control on both of my rigs. This was only a small order this time but it was expedited efficiently and I thank you once again for your excellent sales service. Jim - GI0DVU

Paul - 2E0MPG
Hi all at ML&S I got my Kenwood TS-480sat and I would like to say thank you to Chris for all his help, making this a quick smooth transaction. Paul 2E0MPG ps. this is the first time I have used your service and I am coming back. Thanks again

Duncan - G0OLD

I would like to thank you for the excellent service I received. I have been QRT for over 15 years and just getting back into the hobby. My wife bought me an FT 450AT. After a week I phoned Chris and he sorted me out with a 6BTV. Wonderful to be back on the air and have nice QSO's. Thanks also to TonyW for clandestinely helping my wife to get the HF rig bought without me knowing a thing about it. I would recommend you to anyone.

Thanks again for everything.

Duncan G0OLD

Graham Cooke
Wow - I didn't expect a response that quickly on a Sunday night. What service! Graham Cooke

Damien Davies - G0LLG

I write to say THANK YOU for the wonderful service that I have received from your company. I have had the pleasure of purchasing a second hand Yaesu FT920 AF from you this week. I believe in giving credit where due and I feel that from the first contact with your company to enquire about the age and condition of the equipment I have received what can only be classed as 5 star service. The whole transaction from enquiry to delivery has been handled in the most professional manner and I will without doubt be recommending your company in future to any of my friends who are looking to purchase any equipment.

Your extremely satisfied customer
Damien Davies - G0LLG

Peter Blanchard
Just a quick note to say thank you for you help and swift response to my problem with the IC-R9000. The radio is now back with me and the Spectrum Display is very good. Thanks for the screws, the case is hopefully being re-sprayed next week. Thanks again Regards Peter Blanchard

Giorgio Piombo, Italy
about the products purchased recently wanted to thank you for the courtesy competence seriousness' affordable price and fast shipping hope to make purchases from your company soon thanks Giorgio Piombo, Italy

Peter George
Received my order and cheque,thank you for the swift reply. Kind Regards. Peter George

Paul Curnow - M0PMC
Goods received today 19th well packed, Great service as ever, My Number One Ham Store in the uk. Paul Curnow - M0PMC

John - G3DVV
The package arrived at lunch time today. All is OK, of course. Guess who's a happy boy? Thank you very much. John G3DVV

Steve - G0EVJ
Hi everyone, just a quick note to say how well the MFJ 1788x is working from my loft with about 10 watts and below 5 watts have worked loadsa stations on CW,I would recommend them to anyone with space issues. Regards Steve G0EVJ

Paul
DSP Slope pot for kenwood 870 received this morning. many thanks for the fast helpful service and for wrapping it well. regards paul

Mike - G1FON
Many thanks Guys, 100 out of 100 - The rotator arrived 24 hours after putting the order in!! vy 73 de Mike G1FON

John Shaw
I just wanted to let you know that I received the radio and absolutely love the unit. This is by far the best of all my radios! Thank you so much! Regards, John Shaw

Cees Slager
Your service and answering speed is top !!! Cees Slager

Andrew Churchley - G4EAQ
Thanks for all your kind help before Christmas. I just want you to know that the used Intellituner MFJ-993B looks good externally, internally and after testing appears to be in first class working condition. I must certainly consult your second hand deals in future. Thanks again. Happy New Year Andrew Churchley - G4EAQ

Gary Meredith - G0KXV

May I take this opportunity of thanking you for your kind wishes and great service throughout 2009 and add that you will receive 100% of my business throughout 2010.

Whilst he won't remember I first met Martin when he worked for Bernie and Brenda at the NEC when I was first licensed at 16 - he sold me one of my first rigs....and then in Ealing Broadway at the start of his first little shop ......alot of water has passed under the bridge since then and I have stood back and watched him create one of the most if not the most sucessful dealerships in the country - well done Martin you deserve it.

Kind Regards
Gary Meredith - G0KXV

Martyn - G1EFL

Recently, I ordered a book on D Star and a I have just ordered a stand for my FT 817 Radio.

I would like to say how polite & helpful your staff are.

I have recently retired from a Customer Service industry and I appreciate how difficult it can be some times.

In the past I have been using a radio shop quite close to me, but I think that now I will be using your services much more.

Martyn. G1EFL

Stephen Bowler
Just a big thanks for your help best place on the earth for radio's and Help well pleased with the new AOR 8600 MK11 Goes well with its sister AOR8600 MK11 Yes running two ships both from you. Once again thanks and all the best for 2010. Stephen Bowler

Jean-Louis - F6BNL
The Litle Tarheel II arrived yesterday, first tests seems promising. Thank you very much for e-mails and prompt despatch. Congratulations for the perfect service. I'll recommand you to my Ham friends (and non-hams too, hi!) Best 73s. Merry Christmas,and a very healthy,happy New-Year to you,your family and all your team. Jean-Louis - F6BNL

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Martin Lynch & Sons Ltd . Outline House . 73 Guildford Street . Chertsey . Surrey . KT16 9AS
Opening Hours: Monday to Friday - 9:00 to 5:30, Saturday - 9:30 to 5:00 Tel: +44 (0)845 2300 599 Fax: +44 (0) 1932 567 222 Email: